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SCRUBB CLEANING POLICIES

Residential Cancelation Policy

We understand that circumstances may change, and you may need to cancel or reschedule your service. However, to ensure the smooth operation of our business and provide quality service to all our clients, we have implemented the following cancellation policy:

  1. Cancellation or rescheduling requests made within 24 hours of the scheduled service will be subject to a full-service charge.

  2. To avoid any charges, cancellations or rescheduling requests must be made at least 24 hours prior to the scheduled service.

  3. Cancellation or rescheduling requests can be made by contacting our customer service team via phone or email during our business hours.

  4. If a cancellation or rescheduling request is made within the allowed timeframe, we will do our best to accommodate your new preferred date and time, subject to availability.

  5. In the event of unforeseen circumstances or emergencies, we understand that last-minute cancellations may be necessary. We kindly request that you notify us as soon as possible, and we will consider the circumstances on a case-by-case basis.

  6. Failure to provide a 24-hour notice of cancellation or rescheduling, or if our team arrives at the scheduled service location and cannot access the premises, the full-service fee will be charged to the payment method on file.

Commercial Cancelation Policy

We value our clients and strive to provide exceptional commercial cleaning services. We understand that situations may arise where cancellation becomes necessary. To ensure effective communication and address specific details regarding cancellation, we kindly request businesses to contact our company directly for further information regarding our cancellation policy.

Our customer service representatives will provide you with the necessary information, including any applicable cancellation fees, notice periods, and procedures. By contacting our company directly, we can tailor our cancellation policy to suit the unique needs and requirements of your business.

We are committed to working with you to find the most suitable solution in case of a cancellation. Our goal is to maintain a positive working relationship and accommodate any changes or adjustments to the scheduled cleaning services.

Please reach out to our customer service team via phone or email during our business hours for further details on our commercial cleaning service cancellation policy.

Payment Failure

At our company, we strive to provide convenient and efficient payment options for our customers. To ensure a smooth payment process, we have implemented a Payment Failure Policy, which states that in the event of a credit/debit card payment failure, a fee of $20 will be charged.

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  1. Card Payment Failure: If a credit or debit card payment fails to process successfully due to reasons such as insufficient funds, an expired card, or an incorrect card number, our system will flag the transaction as unsuccessful.

  2. Notification: Once a payment failure occurs, our automated system will send a notification to the customer's registered email or contact number, informing them of the payment failure and the associated fee.

  3. Rectifying the Payment Failure: To rectify the payment failure and avoid the fee, customers are requested to promptly update their payment information and make the necessary arrangements for a successful payment. This can be done by contacting our customer service team or accessing their online account portal.

  4. Customer Support: We understand that unforeseen circumstances can sometimes lead to payment failures. If you encounter any difficulties in making a payment or require assistance, our customer service team is available to help. We encourage open communication to address any concerns and find appropriate solutions.

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Our Payment Failure Policy is designed to maintain efficient payment processing and ensure that our services are consistently delivered. By promptly resolving payment failures, we can continue to provide exceptional service to all our valued customers.

Please feel free to contact our customer service team for any further inquiries or assistance regarding our Payment Failure Policy. We appreciate your understanding and cooperation in adhering to our payment terms.

Transfer Payments

At our company, we understand that customers may have specific needs or circumstances that require transferring payments. To ensure accuracy and provide personalized assistance in such cases, we kindly request customers to contact our customer service department directly for information regarding our Transfer Payments Policy.

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Our customer service representatives are trained to handle transfer payment requests and can provide you with the necessary information, including procedures, and eligibility criteria. By contacting our customer service department, we can better understand your unique situation and tailor our policy to meet your specific needs.

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We are committed to working closely with our customers to find suitable solutions for transferring payments. By reaching out to our customer service team, you can receive personalized guidance and support throughout the transfer payment process.

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Please contact our customer service department via phone or email during our business hours to discuss your specific requirements and obtain detailed information about our Transfer Payments Policy. We appreciate your cooperation and look forward to assisting you in finding the best possible solution for your payment needs.

Credit/Debit Card Processing Fee

At our company, we strive to provide convenient payment options for our customers, including the use of credit and debit cards. To cover the costs associated with processing these types of payments, we have implemented a Credit/Debit Card Processing Fee, which is set at 3% of the total transaction amount.

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  1. Processing Fee Purpose: The Credit/Debit Card Processing Fee helps us offset the expenses related to transaction processing, including fees charged by financial institutions, payment gateway providers, and other associated costs. It allows us to continue offering the convenience of card payments while ensuring the sustainability of our business operations.

  2. Fee Calculation: The processing fee is calculated as a percentage (3%) of the total transaction amount. For example, if the total transaction amount is $100, the processing fee would be $3 (3% of $100).

  3. Transparency and Disclosure: We believe in maintaining transparency and providing clear information to our customers regarding any applicable fees. The Credit/Debit Card Processing Fee is disclosed upfront, typically during the payment process or as part of our terms and conditions, ensuring that customers are aware of the additional charge before finalizing their payment.

  4. Alternative Payment Options: We understand that customers may prefer to avoid the processing fee and opt for alternative payment methods. We offer various payment options, such as cash, check, or bank transfers, which do not incur the processing fee. Customers are encouraged to explore these alternatives if they prefer to avoid the additional charge.

  5. Benefit of Card Payments: It's important to note that card payments offer convenience, security, and immediate transaction processing, allowing customers to make quick and seamless payments. The processing fee helps us maintain and enhance these card payment services for the benefit of our customers.

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We appreciate your understanding and cooperation regarding our Credit/Debit Card Processing Fee. Should you have any further questions or require clarification, please do not hesitate to contact our customer service team. We value your business and strive to provide transparent and reliable payment options to meet your needs.

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